Astute handling Irish airline’s customer service
Astute Inc. will provide Ireland’s national airline with customer service operations.
The Columbus-based company’s ePowerCenter product will handle Aer Lingus Group Plc.’s consumer services in New York and at its Dublin Airport headquarters in Ireland.
The product is designed to serve call centers, providing advanced capabilities for communication and troubleshooting.
Astute is a customer service management company that focuses on sales, marketing and service operations. It posted an estimated $3.7 million in revenue last year.
Aer Lingus serves about 7 million passengers a year. The government-owned airline posted about $1.3 billion in revenue in 2005.
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