UK Airline Customer Service Going Downhill
Last week’s investigation into airline customer service prompted a flurry of responses. Here is a selection.
Last week Telegraph Travel tested how travellers are treated by our leading airlines. In examining the response times of the airlines’ customer service departments to some simple questions, we found that it was often not the no-frills carriers that failed our tests.
Thomsonfly and Flybe were the best performers, while charter and scheduled airlines often performed badly - XL Airways, for example, has still failed to answer our emails after more than four weeks, while on three occasions we were unable even to get through on the phone to British Airways.
When we asked readers whether they felt they had been getting a fair deal from airlines, we were inundated with responses.
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